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Refund policy

RETURNS FROM THE UK

We hope you love your product, however if you change your mind here is what to do;

  • Ensure you keep all the original packaging in good condition for a return
  • Contact us at returns@thewaywelivelondon.com within 30 days of receiving your item
  • You will be sent a returns form which you should include in your original product packaging
  • Returns will only be accepted where the product has not been used, installed or altered and where all original packaging is in present and in a good condition.
  • You will be eligible for a full refund of the product and original shipping minus the cost of a returns courier which will be arranged by us at a suitable day and time window for you.
  • Arrangements for a return courier (provided by us) must be made and booked for within 10 days of notification that you would like to return.
  • Return courier costs are £15 for each basin and will be quoted for any vanity units based on your location and whether a 2 man team is required at the collection address
  • Once we have inspected the items and providing the product and the packaging is in good condition, we will process a full refund within 14 days of receiving the product back, minus the cost of a return courier which we will quote and arrange for.

 

RETURNS INTERNATIONAL

We hope you love your product, however if you change your mind then please contact us at returns@thewaywelivelondon.com and follow the below steps;

  • Contact us within 14 days of receiving your item
  • You will receive a returns form which you should include in your original product packaging
  • Returns will only be accepted where the product has not been used, installed or altered and where all original packaging is in present and in a good condition.
  • You will be eligible for a full refund of the product minus you original shipping cost and the cost of a returns courier which will be arranged by us at a suitable day and time window for you.
  • Arrangements for a return courier (provided by us) must be made and booked for within 10 days of notification that you would like to return.
  • Return courier costs are quoted based on your location and the cost of this will be deducted from your refund
  • Once we have inspected the items and providing the product and the packaging is in good condition, we will process a full refund within 14 days of receiving the product back, minus the cost of a return courier which we will quote and arrange for.

 

RETURNS - BESPOKE ITEMS

If you have requested a bespoke item then this is non-refundable.

 

RETURNS - DAMAGED OR FAULTY PRODUCTS

If you receive an item which is faulty or damaged then you should notify us within 48 hours of receiving the item and send in a photo to returns@thewaywelivelondon.com. We will offer either an exchange or new product to be delivered at no cost or a full refund within 14 days of receiving the product back. We will send a returns form and arrange for a collection of the item at a suitable date and time window.

Please enclose your return form with your product.

 

WE DO NOT ACCEPT RETURNS FOR;

  • Unwanted items returned after 40 days
  • Unsolicited / unarranged returns of goods
  • Items which have been used, installed or altered
  • Items where due care has not been taken for the original packaging
  • Damaged items not notified by e-mail to us within 14 days

 

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